I’ve been in the F&B business for decades and I can tell you that most in the business see Zagat as a necessary evil. With it, tourists and travelers have an appropriate index. Without it they don’t always know about your restaurant. However, the ratings area is where the integrity of the guide rapidly slides downhill. Utilization of untrained reviewers can (and always will) lead to this type of result. My recommendation, as well as that of most of my colleagues, search out the big local papers – identify the best of the reviewers – and go from there.